Return & Refund Policy

1. Return window

You may request a return or exchange within 7 days of delivery. To be eligible, items must be unworn, undamaged, in their original packaging, and accompanied by the original invoice or order confirmation.

2. Non-returnable items

• Made-to-order, engraved, or customised pieces, unless received damaged or defective.
• Earrings, for hygiene reasons, unless the seal is unopened.
• Items marked "final sale" at the time of purchase.
• Products showing signs of wear, alteration, or damage caused after delivery.

3. How to initiate a return or exchange

Message us on WhatsApp or email customercare@blingify.in with your order number and the reason for return. Our team will confirm eligibility and guide you through pickup or self-ship instructions.

4. Exchange processing

Once the returned item passes quality inspection, exchanges are processed within 5 business days. If the requested replacement is out of stock, we will offer a refund or store credit instead.

5. Refunds

• Approved refunds are issued to the original payment method within 5 to 7 business days of the returned item passing inspection.
• For Cash on Delivery orders, refunds are issued via bank transfer or UPI; you will be asked to share payment details for this purpose.
• Original shipping charges (if any) are non-refundable unless the return is due to our error or a defective item.

6. Damaged or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement or full refund, no questions asked.

7. Questions about a return